RETURN & REFUND POLICY

At Hotopick, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in their original condition.
  • Be returned in the original packaging.
  • Include all accessories and documentation, if applicable.
  • Be accompanied by proof of purchase or the order number.

The following items are not eligible for return unless they are defective or damaged upon arrival:

  • Customized or personalized products
  • Clearance or final sale items
  • Gift cards

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing time does not include shipping time.

Order Cancellation

Orders may be canceled within 12 hours after they are placed.

Once an order has entered the processing stage or has been shipped, it can no longer be canceled.

If you wish to cancel your order, please contact us as soon as possible at:

Email: support@hotopick.com

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and arrange an appropriate solution.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your financial institution may require additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

If the return is due to a change of mind or an incorrect purchase made by the customer, the customer is responsible for the return shipping costs.

If the return is due to our error, including defective, damaged, or incorrect items, we will cover the reasonable return shipping costs or provide an alternative solution.

Return Address

Please do not send products back without prior authorization.

Return Address:

Returns Department
Westbrook Fulfillment Center
2450 Commerce Parkway, Suite 218
Newark, DE 19702
United States

Email: service@hotopick.com

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: service@hotopick.com

Customer Service Hours:

Monday – Friday

9:00 AM – 6:00 PM (Local Business Time)

We aim to respond to all inquiries within 24–48 business hours.